I have a strong background in computer hardware, IT support, and system troubleshooting, with hands-on experience in both academic and professional environments. My expertise spans across hardware maintenance, cybersecurity, networking, and customer service, allowing me to provide technical solutions across multiple industries.

Professional/Teaching Experience

1. Contract Senior ICT Assistant – Graduate School, KNUST (2025 – Present)

   • Providing IT support and troubleshooting technical issues.

   • Assisting with system maintenance and network administration.

   • Ensuring smooth operation of ICT-related activities.

2. Freelancer – Upwork (2024 – Present)

   • Offering IT support, computer hardware repairs, and cybersecurity services.

   • Providing remote assistance for clients on various technical issues.

3. Owner/Technician – Paa Willie Computer and Laptop Repair Services (2016 – Present)

   • Diagnosing and repairing computer hardware and software issues.

   • Providing consultation on IT-related problems and solutions.

   • Training individuals on basic troubleshooting and system maintenance.

4. Computer Hardware Specialist – University Information Technology Services (UITS), KNUST (2022 – 2023)

   • Repairing and maintaining computer hardware for university staff and students.

   • Assisting with network configuration and IT system optimization.

   • Delivering technical support and customer service.