RAPHAEL AMOFA-BAAH

I am a highly trained and seasoned IT expert with over 24 years of experience as a senior support officer. I have extensive experience providing technical support, debugging, and resolving difficult IT issues for a variety of clients and stakeholders. I have strong communication, leadership, and problem-solving abilities, as well as a track record of producing high-quality solutions and client satisfaction. I am knowledgeable about a variety of IT tools and platforms, including Windows, Linux, and Microsoft Office. I am searching for a challenging and fulfilling career where I can apply my experience and contribute to the success of your firm.

Experience

KNUST, Senior ICT Officer

KUMASI, GH

01/2016-Current

Managed backup, user account, and helpdesk systems.

Analyzed workflows and established priorities for daily operations.

Provided community users with tech support for IT problems and account maintenance.

Identified issues and resolved problems with hardware and software to improve the end-user experience.

Maintained knowledge of advances in information technology systems and applications.

Meet with users, vendors, and technicians to determine computing requirements.

Evaluated the organization's technology to recommend upgrades for hardware and software.

Facilitated leadership for community and internal staff by conducting technology training and workshops.

Bought IT resources for strategic and operational computing requirements.

Recruited, trained, and supervised IT department staff.

Developed data security and disaster recovery procedures.

communicated the relevance of organizational goals, policies, and procedures to IT department staff.

Responsible for the upkeep of the ICT Lab. Responsible for in-person customer support at the IT helpdesk.

Response to online customer chat on the helpdesk portal

Support includes Vodafone SIM, access control, software, processes, systems, and hardware management of day-to-day ICT center activities.

Responsible for online booking for the ICT Lab.

Workshops, digital lectures, and exam facilitators at the ICT Lab

Training program facilitator at the ICT Lab.

Undertake various tasks as requested by the sectional head

rLG-Ghana: Senior Technical Instructor

Sunyani, Ghana

12/2010–06/2013

Gave constructive feedback to students to improve learning and progress against course objectives.

Maintained student records detailing progress, attendance, and program requirements.

Created appropriate learning environments for students.

Conducted on-the-job training classes and showed principles, techniques, procedures, and methods of diverse subjects.

created a collaborative and innovative learning environment to meet each student's unique educational needs.

Selected curriculum and instructional aids increase students' understanding of core concepts.

Craft lesson plans to meet diverse learning modalities and ensure an inclusive learning environment.

The plan needs in-class activities, discussions, and lectures to increase student comprehension and participation.

SAMODAK: Warehouse Manager

Accra, Ghana

11/2009–06/2010

Organized warehouse design to maximize space for stock while allowing for high-volume traffic zones.

Oversaw incoming and outgoing material inventory based on physical counts and bar-code systems.

Processed requests and supply orders and pulled materials to successfully prepare orders.

Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.

Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.

Handled departmental scheduling to maintain proper staffing for shifts.

Provided detailed instructions for job responsibilities, safety protocols, and company guidelines for new employees.

Implemented and planned warehouse safety and security programs and activities.

Increased productivity through cross-training and thorough training of both current employees and new hires.

Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing 

Established and maintained good relations with customers, vendors, and transport companies.

Supervised workers' activities in receiving, storing, and shipping products or materials.

St. Louis Secondary School, Head of IT Department

Kumasi, Ghana

10/2002–04/2009

The teaching of student

Training of staff on the usage of the school system

I assign national service personnel to the IT department for supervision.

maintained and serviced all IT equipment.

performed all other duties assigned by management.

Monitored student progress through frequent assessments of various computer tasks.

Planned and led lessons on basic computer skills, keyboard techniques, and internet use.

Collaborated with staff members on curriculum planning and the incorporation of computers into different class lesson plans.

Taught internet safety tips and online etiquette.

Developed new technology competencies by attending continuing education courses.

Maria Montessori School - Head of IT Department

Kumasi, Ghana

01/2000–04/2002

Planned and led lessons on basic computer skills, keyboard techniques, and internet use.

Monitored student progress through frequent assessments of various computer tasks.

Collaborated with staff members on curriculum planning and incorporating computers into different class lesson plans.

Created tests and assignments to assess student knowledge of the presented coursework and lecture materials.

I taught internet safety tips and online etiquette.

Expanded student learning by incorporating extra-curricular computer science activities.

Built lifelong learning skills and strong study habits in students to help each prepare for higher-level education.

Scheduled group and private tutoring sessions to assist students requiring extra help.

I instructed students on methods for streamlining work using available tips and tricks.

Provided instruction on professional technology use and web etiquette.

Built and expanded knowledge of IT trends by attending professional workshops, seminars, and conferences.

Skills

• Supervision and Leadership
• Reliable and Trustworthy
• Good work, ethical
• Microsoft Office
• Active Listening
• Infrastructure Planning
• Computer Skills
• Problem Resolution
• Customer Service
• Relationship Building
• Friendly, Positive Attitude
• Team Building
• Team Management

Education Summary

Ghana Secondary Technical School

Takoradi | Dec 1998

BSc: Information Technology

Akenten Appiah-Menka University of Skills Training

Kumasi | July 2020

Master’s - Information Technology

Kwame Nkrumah University of Science and Technology

Ongoing |Kumasi |2022

Certifications

• Technical Support Fundamentals, Coursera 2020
• The Bits and Bytes of Computer Networking, Coursera 2020
• Computer Networking: Local Area Networks and the OSI Model, Alison 2016
• Workplace Safety and Health, Alison (2015)
• Workstation Ergonomics, Alison (2015)
• Certified Customer Service Professional (CCSP), Alison (2014)
• Effective Communication Techniques for Teachers, Alison -2014