Ms Felicia Amankwah is currently a Senior Assistant Registrar at Quality Assurance and Planning Unit at the Kwame Nkrumah University of Science and Technology, Kumasi. (KNUST) Ghana. Her responsibilities include managing staff at the Quality Assurance and Planning Unit (QAPU), and the smooth running of day-to-day of activities of the Unit, assisting in policy implementation and strategic planning and management, managing and leading capacity building events for KNUST staff on quality assurance in events such as, the Summer Schools, Training Programmes, Seminal and Workshops.

She is also involved supervising data management including, responding to institutional survey requests, provision of statistical returns to both internal and external stakeholders including, National Accreditation Board (NAB), National Council for Tertiary Education (NCTE), British Council, and other institutions, as well as,students. She also assists staff in programme accreditations and preparations to external Quality Assurance partners including NAB, NCTE and Association of Commonwealth Universities (ACU).

Other responsibilities include committee servicing, budget management and managing staff performance management system.

Felicia has previously worked in Training and Development at the Human Resources Development Division, KNUST, where she managed staff training and development, dealt with staff scholarships and conferences requests, and Performance Management Systems.

Felicia posses approximately twenty years of work experience in Further and Higher education is in the various positions.

As a HESA (Higher Education Statistics Agency) Data and Quality Assurance Officer at London Metropolitan University in London, UK, She was responsible for managing student funding, data planning, analysis, and reporting, quality assurance and strategic planning on staff and students.

Prior to that, she worked as a Centralised Timetabler and College Departmental Manager at The College of North East London in London, UK, aa well as a Basic Skills Tutor, providing mentorship and additional learning support for disabled students.

Felicia also has a private sector experience, where she worked as a Resources Analyst for British Gas Home Energy, London, UK. She was involved in several projects, including; implementing quality assurance policies related to Control Procedures, ISO 9000 and ISO 9002 Quality Systems, monitoring, analysing and reporting statistical data to senior management at their Head Quarters

Felicia’s area of research interest is in total quality assurance in HE, Human Resources, Career Development training, Leadership and Operations Management, in relation to continuously raising standards in lifelong learning.

Felicia is a Member of various professional associations including, the Association of University Administrators (AUA) UK, British Educational, Management Leadership Society (BELMAS) UK, Association of Commonwealth Universities - HR as well as the Ghana Association of University Administrators (GAUA).

She had been a conference speaker for, Association of Caribbean Higher Education Administrators, (ACHEA), Negril Jamaica, 2019, TrainIQAfrica Anglophone in West Africa, 2016, East African Quality Assurance Network (EAQAN) Entebbe, Uganda, 2016, as well as, is a Secretary General for West Africa Quality Assurance Alumni Network (WAQAAN).

In her spare time, she enjoys socialising family and friends, travelling, tourism and golf, as well as, browsing the internet.